Reservation and Cancellation Policies:
All trip payments are due in full at the time of reservation and can be
paid via check, Visa, Mastercard or Discover or American Express credit
cards. Private guiding, courses, classes and seminars canceled by
clients with 48 hours or more notice before scheduled trip departure
time will receive a reschedule credit valid for 6 months from the
originally scheduled trip departure date and time. (except
for reservations made with Groupon,
Living Social or Zozi vouchers, which are only eligible to receive a
one time reschedule credit, after which holder must pay out of pocket
for full value of Groupon/Living Social or Zozi voucher in order to
receive said services)No
refunds will be
given under any circumstance. If you would like refund options, we
highly reccoemend purchasing cancelation insurance via this 3rd party
link: Travel Ex Insurance Private guiding, courses and classes and
groups canceled by clients with less than 48 hours notice will not
receive any reschedule credits or refunds. No shows by private, class,
course, seminar or group or international trip clients will not receive
any refund or reschedule credit. PCGI approved guide training and
assessment payments are due in full at time of reservation and are non
refundable and no reschedule credits will be issued for any reason. For
all group, special training, special events and/or international trips
a 50% non-refundable deposit is required in order to reserve trip
dates. For all international trips, full payment is due at least 90
days prior to trip departure date. For Groups, special trainings and/or
special events, full payment/balance is due no less than 60 days prior
to trip departure date and will be billed to the credit card on file.
Group trips canceled by clients/group with less than 30 days advance
notice will forfeit the entire trip payment and receive no reschedule
credit. Group trips canceled by clients/group with more than 30 days
advance notice will receive a reschedule credit valid for six months.
International trips canceled by clients with 60 days or more notice
will receive a reschedule credit valid for six months from the date of
originally schedules trip departure date and no refunds will be given
under any circumstance. International trips canceled with less than 60
days advance notice will not receive any reschedule credit or refund.
The number of people reserved for a group trip can be revised upwards
at anytime as long as we can accommodate the revision, please inform
our office of any group size revisions. Group sizes cannot be revised
downward after original reservation and no refunds or credits will be
given for downward revisions. Any trip canceled due to bad weather on
the trip departure date and as long as the trip has not begun and no
climbing area approach or climbing and/or climbing site set up has
begun, clients will receive a reschedule credit valid for six months
from the originally scheduled trip departure date, otherwise no refunds
or reschedule credits will be issued. Any trip that has begun climbing
and/or climbing site set up has started, is non refundable and
reschedule credits will not be issued. For any trips canceled DUE TO
unsuitable WEATHER CONDITIONS anytime before the trip departure date,
clients will be issued a reschedule credit valid for six months from
originally scheduled trip departure date, except for international
trips where no reschedule credit will be issued for bad weather. All
New River Climbing School rates are subject to change based on season
and/or availability. No exceptions will be made to any of the
aforementioned New River Climbing School official reservation
and
cancellation policies.
